Empathic listening is a communication technique that involves listening and understanding the other person's experience from their perspective. It can help build better relationships by improving communication and understanding. It relies on the basic principle that communication is improved when both speaker and listener understand each other's experience.

Empathic listening can be used in any type of conversation, from personal conversations to business meetings. It can also be used in any type of relationship, from family relationships to professional relationships.

Help to understand speaker

Empathic listening occurs when a listener repeats back, what the speaker has said, in an effort to demonstrate that they have heard and understood. Empathic listening can help the speaker feel heard and understood, and can also help the listener better understand the speaker's point of view.

Help in medical field

It can also be used in the medical field, helping therapists understand their client's experience.  Empathetic listening is a type of communication that helps the therapist understand the patient's feelings and illness. This is when the therapist understands the patient as a listener and tries to convince him that he has fully understood what the patient said as a speaker. Listening empathically can help the patient to have his or her point of view and may even wish to have a better relationship in the future.

Improve communication

Empathetic listening is a technique that can be used to improve communication. Listening empathically allows the speaker to keep the point better, which can lead to a more productive conversation.

Fundamental tips

● Empathetic listening is encouraging, understanding and caring to contribute to important issues.
● Listen to conversation sharply without reaching any outcome. Introduce yourself frequently to show that you have unequivocal what's being said.
● Give the outstanding support to the speaker where important and repeat what the people say.
● Also notice the unspoken words. Pay attention to the speaker's body language, emotional state and tongue.
● The key to using either technique is to be patient and let the speaker finish talking.
● Don't hurry to offer your opinion or to fix the other person's problems. Just listen, and reflect back on what you've heard.
● After winning their trust and faith, make sure that you respect it.

Finally, it's worth noting that if you earn speakers' trust, it means you're allowing them to communicate more freely. By doing this you create better results for the speakers for yourself, for your team, and for the company as a whole. Where you have earned this trust, it is your duty to maintain it at any cost.


Empathetic listening is a framework listening and questioning and answering technique that lets you create and develop relationships with a strong understanding on an intellectual and emotional level.  When you are listening empathically, take control of your emotions and prevent yourself from getting too emotionally involved during that time. Remember to understand first and evaluate later. This takes active listening techniques to a whole different level.

What is empathic listening?