The box
The one I sent to my daughter her birthday is gone. It disappeared and parcel tracking turns out to be fake. The idea is great, so is paying extra to sign for it to be delivered but if it comes to it no one cares.
It's not the first time a parcel is lost. It's only a month before this one it happened. Two ordered sprays with Frontline. There must be a planet for lost parcels since no one ever mentioned a mountain of packages dumped into the North Sea. As the country dealt with high water there was trash but no undelivered parcels by post.nl It makes one wonder since I have strong doubts all those packages are still piled up in the something centre in Eindhoven.
For sure post.nl is a great employer. They don't care if you steal. The shop where you ordered will refund it. That shops needs customers post.nl does not because there is no one else who can do their job. They know it and abuse it. They admitted they messed up the track & trace, they admitted it's their mistake but also immediately said "we will not refund you".
So if you are lucky post.nl delivers for you. The fact you pay does not give you any right. You do not pay for a service, you do not pay a trustworthy organization but one who truly dares to ask right after you spoke customer service: Do we make you happy?
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Baling your package is missing. Going after, keep 'nagging' because you paid for it. They need to be able to tell you where it left off.. You're entitled to that..